FAQ
General Questions
- What are MTB Event Rentals’ hours of operation?
- How do I contact MTB Event Rentals?
- What areas do you serve?
- How far in advance should I book my rentals?
- How do I place an order?
- How far in advance should I book my rentals?
- Do you handle delivery, setup, and pickup?
- Is a deposit required to book rentals?
- Can I see rental items in person before booking?
- Do you offer custom fabrication or branding options?
- What if my event requires last-minute changes?
The Day of the Event
- What should I expect on the day of setup?
- Will MTB Event Rentals coordinate with my venue or planner?
- How do you handle complex installations or outdoor setups?
- What happens if there are last-minute changes to my event layout?
- Who is responsible for post-event breakdown?
- What logistics details do I need to provide before setup?
- How do you ensure safe installation and cleanliness?
What are MTB Event Rentals’ hours of operation?
MTB Event Rentals is open from 9:00 AM to 4:00 PM, Monday through Friday, and is closed on weekends.
How do I contact MTB Event Rentals?
You can reach our office by calling us directly at (844) 815-8620 or emailing us at info@mtbeventrentals.com
What areas do you serve?
MTB Event Rentals proudly serves events across the USA with primary focus on Southern California regions of Los Angeles, Orange County, San Diego to Santa Barbara.
How do I place an order?
It’s best to first send us a quote by shopping products on our rental catalog directly on our website. Once completed, submit your quote and a representative from the MTB team will contact you with price information.
How far in advance should I book my rentals?
We recommend booking 6 to 8 weeks before your event to secure availability, particularly during peak wedding and corporate event seasons. However, our team can often accommodate rush orders for last-minute parties and branded activations in Los Angeles.
Do you handle delivery, setup, and pickup?
Yes. Every rental includes full-service delivery, on-site setup, and teardown. Our staff ensures that your items are placed exactly as planned.
Is a deposit required to book rentals?
Yes, a deposit is required to secure your booking. Typically 50% of your total order.
Can I see rental items in person before booking?
Definitely. Visit our Glendale showroom to preview furniture, table settings, tents, and décor selections. Our design specialists will help you choose the pieces that best match your theme, color palette, and guest count.
What types of events do you specialize in?
We serve a wide range of events, including:
- Weddings and receptions
- Corporate galas, conferences, and product launches
- Private parties and milestone celebrations
- Outdoor and experiential activations requiring custom builds
- Each rental is tailored to match your event’s tone and style.
Do you offer custom fabrication or branding options?
Yes. MTB Event Rentals offers custom-built structures, branded backdrops, and fabricated décor for experiential events and marketing activations. We work closely with creative teams to bring stage concepts, bars, and lounges to life.
What if my event requires last-minute changes?
Flexibility is part of our process. Clients can modify rental orders a few days before the event to adjust quantities or swap styles. Our responsive logistics team ensures smooth updates.
What makes MTB Event Rentals different from other rental companies?
“MTB is awesome” Why? We pride ourselves on execution and we have grown our reputation by delivering the best selection of rental items, excellent customer services, and superb execution. with decades of experience, meticulous setup, and flexible service options, MTB makes life’s precious events truly unforgettable.
What should I expect on the day of setup?
MTB’s team arrives promptly at the scheduled time for delivery and setup, ready to install all rental items according to your approved layout and event plan. You can expect staff to handle staging, furniture placement, tent construction, and décor integration, completing setup well before guests arrive.
Will MTB Event Rentals coordinate with my venue or planner?
Yes. Our logistics manager will connect directly with your venue coordinator or planner to confirm access details, on-site timing, and special venue requirements, ensuring a seamless installation and teardown process in Los Angeles venues.
How do you handle complex installations or outdoor setups?
For events needing custom structures, tents, or outdoor stages, MTB provides pre-event site inspections, detailed delivery scheduling, and brings necessary crew and equipment for safe installation—even in parks, beaches, or private residences across Southern California.
What happens if there are last-minute changes to my event layout?
MTB offers flexible order updates up to a few days before your event. If you need to adjust the floor plan, our team will adapt setup accordingly, provided changes are communicated in advance.
Who is responsible for post-event breakdown?
MTB’s staff returns after your event at a scheduled time to remove all rental items, handle waste sorting, and ensure the venue is left as agreed. Full breakdown service is included for all Los Angeles and regional clients.
What logistics details do I need to provide before setup?
Clients should share floor plans, venue access instructions, desired event timelines, and onsite contacts. Notifying MTB about loading zones, elevator restrictions, or special security protocols helps guarantee smooth setup and removal.
How do you ensure safe installation and cleanliness?
MTB thoroughly inspects and sanitizes all rental items before delivery, especially for high-touch essentials. Installation follows strict safety procedures, with staff trained for large structures, crowded settings, and event-specific compliance.